We ship your orders globally through secure couriers, and take full responsibility of shipping and customs clearance. In the unlikely event that your package was stopped at customs, we would send you another one at no extra cost to you.

After we receive the order, it usually takes us 2 to 3 days to send you the pre-shipment video and photos of your bags. Once you approve these, we will hand over to the shipping courier and send you the shipment tracking number so that you may track the status of your package during transit.

We use FedEx Express to the US and selected countries, and packages typically take between 3 and 7 days to arrive.  For most other countries, shipping takes between 5 and 15 days to arrive.

All our bags come with the full original packaging including brand box, dust bag and relevant cards or booklets.

Some of the shipping companies we use include FedEx, DHL, UPS, EMS, Parcel Post and Aramex.